Head of Visitor Experience

Full time role

Reporting directly to the Resort General Manager, the Head of Visitor Experience will lead the resort’s customer focused team while simultaneously developing and overseeing strategic plans in marketing, communications, and events.

The resort has 2 distinct seasons white (winter) and green (non-winter) which are reflected in the responsibilities of this role. During the busy White Season, there is a strong hands-on presence required to ensure our visitors have an enjoyable experience whilst supporting members the Visitor Experience team. During the Green Season, there is a strong focus on strategic planning whilst promoting and enabling a year-round tourism destination.   

This role requires the successful candidate to have well developed knowledge of tourism marketing, extensive experience project management, leadership and budget planning and management.

As in integral member of the leadership team we require someone who can think outside the box to provide change/solutions to support the tourism growth, development of the extended community whilst managing the impact on the natural environment/climate change.

What skills and experience we are looking for? 

• Degree in marketing, tourism or related discipline or equivalent knowledge, skills and experience (mandatory). 
• 5+ years' destination tourism or marketing and in leading/managing team(s).
• Experienced in writing grant funding applications independently and with other organisations for dual/multi funding schemes. 
• Strong business acumen and a commercial focus to execute existing and proposed strategic initiatives and the capacity to drive change and deliver practical and financially responsible outcomes. Demonstrated experience working in a project management role.
• Outstanding written and oral communication skills
• Competent computer skills i.e. Microsoft Office Word, Publisher, Excel and Outlook
• Previous alpine industry experience is advantageous but not necessary.
• A current Victorian driver's licence
• Flexibility in work hours, including weekends and public holidays (during the white season).

For a full list of the key responsibilities please contact janne.errington-smith@alpineresorts.vic.gov.au for a copy of the position description.

How to apply:

The successful candidate will be required to:

• have full Australian working rights. 
• Satisfactorily pass a police check and random drug & alcohol tests.
• Additional assessments may apply, such as Working With Children Check.

Applications close 18 October 2023; please apply via Seek job listing here

Applications will be reviewed daily so do not delay submitting your application. Shortlisted candidates will be contacted.

The successful candidate will be required to:

• have full Australian working rights. Visa sponsorship is not available for this position.
• Satisfactorily pass a police check.
• Additional assessments may apply, such as Working With Children Check and random drug & alcohol tests.

Construction Labourers - Resort Operations

Our Assets & Operations Team at Mt Hotham are gearing up to commence some all-important CapEx and civil works projects once the snow has melted away. To assist with the roll out of these projects, we are looking for multi-skilled labourers, preferable with trade-based skills in plumbing, carpentry, concreting or general civil works etc. who are available from November through to April/May 2024!

Whilst undertaking general construction and labour tasks, either as a member of a team or independently it is important that safety is at the forefront of everything that our tradies do.

This unique work opportunity is based in the remote alpine region so you will need to bring not only your skills but also your love of nature!

What amazing skills and experience will score you this role? 

• White card - Work Safely in the Construction Industry CPCCOHS1001A.
• Trade qualifications or certificates of competency.
• Current Victorian driver licence.
• Victorian Working with Children Check.
• Desirable certificates/licences - Medium Rigid Driver's License, plant specific licences, such as Loader, Excavator, Backhoe, Forklift, Boom and EWP, current First Aid Certificate
• Physically capable of taking on demanding tasks in potentially harsh conditions.
• First-rate communicator with ability to manage expectations.
• Exceptional time management skills with the ability to prioritise tasks to meet deadlines whilst effortlessly multi-tasking.
• Laser sharp focus for the big and small details.
• A LOVE of the outdoors, including the rain, hail, and shine.

For a full list of the key responsibilities please contact janne.errington-smith@alpineresorts.vic.gov.au for a copy of the position description.

How to apply:

The successful candidate will be required to:

• have full Australian working rights. 
• Satisfactorily pass a police check and random drug & alcohol tests.
• Additional assessments may apply, such as Working With Children Check.

Applications close 19 October 2023; please apply via Seek job listing here

Applications will be reviewed daily so do not delay submitting your application. Shortlisted candidates will be contacted.

For a copy of the position description, please email janne.errington-smith@alpineresorts.vic.gov.au .

Full details of the role are included in the position description.  Please apply via Seek link in role description.

You must be an Australian citizen or permanent resident to be considered for this role.  Mt Hotham RMB is an equal opportunity employer and applications are encouraged from all sectors of the community.

Mt Hotham RMB supports flexible work arrangements.  For the right candidate a blend of working remotely and at Mt Hotham can be negotiated.  

Applications will be assessed as they are received, and suitable candidates contacted and progressed without delay. If interested, we encourage you to apply promptly, and only short-listed applicants will be contacted for further discussion.

If this isn’t the position for you, please tell your friends and colleagues about it.

Please refer role description for application close date.

About us

Alpine Resorts Victoria (ARV) manages Victoria's six alpine resorts - Mt Hotham, Mt Buller, Mt Stirling, Falls Creek, Mt Baw Baw and Lake Mountain. ARV is charged with enhancing the economic resilience and long-term sustainability of the resorts, driving industry collaboration and acting as a unified voice of the sector.

Mt Hotham alpine resort offers a range of year-round tourism experiences and services that attract and sustain a mountain community of residents, staff and visitors.

The resort is located on Crown Land and is managed by the Mt Hotham Resort Management (MHAR).  The MHAR is a State Government statutory authority responsible for the operation, promotion and development Of Mt Hotham.

About our culture

At the RMB, we foster a culture of collaboration, communication and innovation and understand the benefit of working effectively with internal and external stakeholders to achieve positive outcomes for the resort. 

We subscribe to the Victorian Public Sector values with a particular focus on respect, accountability, leadership, and integrity.