Employment with Mount Hotham Alpine Resort Management Board
Would you like to Share an Amazing Alpine Experience and work in one of Australia’s premier Alpine destinations?
Mount Hotham Alpine Resort is one of Victoria’s premier alpine recreation destinations. It holds the unique position of being the highest alpine village in Australia. Here at Mt Hotham, we firmly believe that welcomes are made even warmer by the cold. The moment you enter Australia's highest alpine village you will be greeted by the most down to earth locals who can't wait to share it with you. Whether you're a seasoned skier or a fresh face to powder, if you're looking for open lifts, open minds and an open invitation, all we can say is Mt Hotham is here and it is waiting.
The Mount Hotham Alpine Resort Management Board is a State Government Statutory Authority responsible for the overall operation of the Mount Hotham Resort.
The services provided by the Board include intra-village bus transport, ski patrol, traffic & parking management, snow clearing, cross-country ski trail grooming, Crown lease administration, utilities & infrastructure (potable water supply, sewerage, garbage collection, drainage, and roads), local council services and community & public facilities.
During the winter months Mount Hotham Alpine Resort Management Board employs willing, flexible and able staff to assist in the running of our winter operations. The positions available with Resort Management for the 2020 season are:
- Garbage Collectors (Heavy Rigid Licence required)
- Guest Services Officers
- Guest Services Parking Attendant / Chain Bay Operator
- Guest Services Night/Day Supervisor
- Plant Operators, Snow Clearers (must be experienced)
- Ski Patrollers
- Resort Entry Compliance Officers
- Cross Country Trail Groomers
- Tourism Information Officers
APPLICATIONS CLOSE FOR ALL POSITIONS ON FRIDAY 20th March 2020
Please note that the winter season officially starts on Saturday 6th June and concludes on Sunday 4th October 2020 (training will take place prior to the commencement of the season). Snow operations employees are hired specifically for the declared snow season. They are appointed for the delivery of services to the snow season program and the term of their appointment is linked to resort labour requirements which in turn is linked to snow fall, snow depth, weather conditions and visitor numbers.
Mount Hotham Alpine Resort Management Board is committed to providing equal opportunity employment opportunities to candidates and employees without regard to race, religion, creed, age, gender, height, weight, marital status, disability unrelated to an individual’s ability to perform adequately, national origin citizenship, ancestry, or any other characteristic protected by law.
How to apply
Please use this following link to apply: Job Application
If you have any further queries, please email humanresources@mthotham.com.au
Successful applicants will be contacted for an interview in due course after the application closure date. Interviews will be held at Mount Hotham or via Skype.
BRIEF POSITION OUTLINES:
Garbage Collector
The Mount Hotham Alpine Resort Management Board (MHARMB) under the Alpine Resorts (Management) Act 1997 is responsible for the collection and disposal of garbage from Mount Hotham Alpine Resort.
The Board maintains a fleet of garbage collection vehicles, including over-snow vehicles, dedicated to the function of garbage collection and operates and maintains a 1.988 hectare land fill site for disposal of waste from the resort.
Staff employed in this area will be responsible for the collection, sorting and disposal of all recycled and domestic waste throughout the Resort. All vehicles must be operated and staffed with individuals who are safety conscious and display excellent communication skills. All duties will be outside therefore you will be exposed to inclement weather and must be confident in driving in these conditions. You will be provided with uniform and protective equipment.
Successful candidates will work from 5.00am to 3.00pm. Most days the collection can be completed in an 8 hour shift or less, although during peak season times the collection may require a full 10 hour shift.
Candidate Requirements
- Current Victorian Heavy Rigid licence, or interstate equivalent (mandatory);
- Ability to undertake physical repetitive work in inclement weather;
- Proven experience in the customer service industry;
- Excellent communication skills;
- Safety conscious and aware;
- Immunisation Record;
- Flexible availability and skills.
Guest Services Officer
Mount Hotham Alpine Resort Management Board seeks enthusiastic and experienced people to join our friendly team. You will enjoy working in a busy and positive environment set in picturesque Mount Hotham – a uniquely stunning alpine environment. Staff in this position represent the mountain and the Mount Hotham Alpine Resort Management Board.
The Guest Engagement Team’s purpose is:
- To provide guests with an amazing experience through service, information and problem solving;
- To provide guests with an amazing experience through maintaining the outdoor environment;
- To provide guests with an amazing experience through managing their safety on the mountain.
Located in the village, guest services staff are responsible for providing visitor information services, meeting and greeting all guests, assisting guests with purchasing resort entry permits, maintaining a safe environment for guests, assisting guests with car parking and some traffic management assistance.
Candidate Preferences
- Happy, friendly and approachable;
- Previous experience in the Customer Service Roles;
- A positive can-do attitude;
- Excellent communication skills;
- High level of team working skills;
- Ability to handle pressure effectively;
- High regard for personal appearance and presentation;
- Car licence (manual preferred);
- Ability to work independently.
Guest Services Night/Day Supervisor
Mount Hotham Alpine Resort Management Board seeks enthusiastic and experienced people to join our friendly team. You will enjoy working in a busy and positive environment set in picturesque Mount Hotham – a uniquely stunning alpine environment. Staff in this position represent the mountain and the Mount Hotham Alpine Resort Management Board.
The Guest Engagement Team’s purpose is:
- To provide guests with an amazing experience through service, information and problem solving;
- To provide guests with an amazing experience through maintaining the outdoor environment;
- To provide guests with an amazing experience through managing their safety on the mountain.
Located in the village, our guest services staff are responsible for providing visitor information services, meeting and greeting all guests, assisting guests with purchasing resort entry permits, assisting guests with car parking and some traffic management. In this role the day/night supervisor is responsible for, overseeing the daily operations of the guest services experience, supervising and supporting guest services staff daily, ensuring the safety of all guests and staff, providing support to the guest engagement team, complaints handling, car parking and traffic management, resource allocation, ensuring a smooth arrival experience for all guests, preparation of reports of daily operators, training of staff, liaising with bus services, local businesses, stakeholders and guests to ensure we are delivering a high level of service to the public.
Candidate Preferences
- Experience supervising and overseeing a large team;
- A background in customer service, operations, car parking / traffic management or night shifts;
- Ability to work outdoors in various weather conditions;
- High level of leadership and communication skills;
- High level of problem-solving skills;
- A positive can-do attitude;
- Excellent communication skills;
- Ability to handle pressure effectively;
- Car licence (manual required);
Guest Services Parking Attendant / Chain Bay Operator
Mount Hotham Alpine Resort Management Board seeks enthusiastic and experienced people to join our friendly team. You will enjoy working in a busy and positive environment set in picturesque Mount Hotham – a uniquely stunning alpine environment. Staff in this position represent the mountain and the Mount Hotham Alpine Resort Management Board.
The Guest Engagement Team’s purpose is:
- To provide guests with an amazing experience through service, information and problem solving;
- To provide guests with an amazing experience through maintaining the outdoor environment;
- To provide guests with an amazing experience through managing their safety on the mountain.
Located in the village, guest services staff are responsible for providing visitor information services, meeting and greeting all guests, assisting guests with purchasing resort entry permits, maintaining a safe environment for guests, assisting guests with car parking, communicating with snow clears and chain fitting businesses ensuring smooth traffic flow and traffic management assistance .
Candidate Preferences
- Happy, friendly and approachable;
- Previous experience in the customer service or car parking roles;
- Ability to work independently in remote locations;
- Ability to work outdoors in various weather conditions;
- A positive can-do attitude;
- Excellent communication skills;
- High level of team working skills;
- Ability to handle pressure effectively;
- Car licence (manual required).
Plant Operators, Snow Clearers
Staff in this position will operate plant and equipment required to meet winter operations, maintenance and snow clearing objectives.
Candidate Requirements
- Current Victorian Drivers licence with a minimum requirement Heavy Rigid endorsement;
- Backhoe, Loader and Skid Steer relevant tickets;
- Expertise in operating and maintaining earthmoving plant and attachments;
- Immunisation Record;
- Snow clearing experience;
- Mechanical aptitude;
- Ability to work outdoors in different weather extremes;
- Willingness to perform shift work;
- Safety awareness;
- Understanding of effective snow management techniques;
Required experience on 2 or more of the following machines:
- Heavy Rigid Truck
- Wheel Loader
- Skid Steer
- Backhoe
Ski Patrollers
Ski Patrollers deliver professional first aid and evacuation services to injured people. In addition, the patrol has a primary role in risk management and accident prevention.
Each patroller must also be able to work within and contribute constructively to a strong team.
The prerequisite qualifications for the described position at Mount Hotham include:
- successful completion of the Australian Ski Patrol Association First Aid certificate or equivalent;
- demonstration or proof of on snow skills and patrol experience;
- good health and physical fitness are also necessary.
This position reports to the Ski Patrol Director and is responsible to ensure efficient, professional and safe operation of the ski fields, delivery of first aid and evacuation services and customer service on a daily basis.
Ski Patrollers are appointed for the delivery of services to the snow season program and the term of their employment is linked to resort labour requirements, which in turn is linked to snow fall, snow depth, weather conditions and visitor numbers.
The position is located at Mount Hotham Alpine Resort.
Weekend and shift work will be required through the snow season, including possibility of search and rescue duties.
Award Wages will apply. Must have a current Drivers Licence (snowmobile operations).
Resort Entry Compliance Officer
The role of the resort entry compliance officer is to ensure all vehicles entering the resort have purchased a valid entry permit and parked their vehicle in the correct designated parking areas and educate guests on the requirement to purchase resort entry. You will be responsible for checking vehicles in the village area against payment lists, issuing infringement notices, be able to interact with the public on a professional level and be able to work in extreme weather conditions.
Candidate Requirements
- Happy, friendly and approachable;
- Previous experience in the Customer Service Roles;
- must have very good computer skills;
- must be organised;
- must show attention to detail;
- prepared to work independently;
- be flexible in working hours;
- assist other staff when required;
- drive in hazardous conditions (min. car licence);
- data entry experience preferred.
Cross Country Trail Groomer
The position requires snow grooming of the resort’s cross country trail network, snow play and village areas to a high customer standard. The cross country Groomers will work closely with the Snow Clearer’s to assist in resort operations and the harvesting for snow were appropriate.
Candidate Requirements
- minimum car licence required, medium rigid licence preferred but not essential;
- must be organized;
- prepared to work independently;
- prepared to work nights and early mornings;
- be flexible in working hours (snow dependent);
- drive in hazardous conditions;
- experience required but not essential;
- experience in driving snow mobiles & snow grooming kassbohrer’s desirable.
- Backhoe, Loader and Skid Steer relevant tickets;
- Expertise in operating and maintaining earthmoving plant and attachments;
- Understanding of effective snow management techniques;
Tourism Information Officer
Mount Hotham Alpine Resort Management Board seeks enthusiastic, passionate and experienced people to join our friendly team. You will enjoy working in a busy and positive environment set in picturesque Mount Hotham – a uniquely stunning alpine environment. Staff in this position represent the mountain and the Mount Hotham Alpine Resort Management Board.
The Guest Engagement Team’s purpose is:
- To provide guests with an amazing experience through service, information and problem solving;
- To provide guests with an amazing experience through maintaining the outdoor environment;
- To provide guests with an amazing experience through managing their safety on the mountain.
In this role you will be the first point of contact for all guest and stakeholder enquiries. Your key areas and responsibilities will include: Visitor information services, assisting guests with resort entry enquiries, sales of resort entry permits, complaints handling, phone system management, general office/administration duties, word processing, some data entry, POS and bank reconciliation.
Candidate Preferences
- Happy, friendly and approachable;
- Passionate about customer service;
- Great phone manner;
- A positive can-do attitude;
- Ability to multitask;
- Ability to work independently;
- Previous cash/eftpos reconciliations;
- Experience in customer service roles;
- High level of team working skills;
- High regard for personal appearance and presentation;
- High level of communication skills dealing with a wide range of people via phone, email and face-to-face.