As a Visitor Services team member you’ll be working directly with our resort guests, providing exemplary service. The visitor services team aims to ensure every visitor to Mt Hotham has an amazing experience!
Visitor Services outdoor team
You’ll be outdoors, working early mornings, late nights and some long days to deliver the outdoor operations that provide an incredible visitor experience. You’ll be prepared to work in all weather, including snow, to ensure guest safety and amenity.
Your role might include providing guests information on resort activities, safely directing guests in the car parks, setting up signage or managing traffic, and supervising our snow play zone.
Roles currently available are:
Visitor Services Information team
Our visitor information team provide resort information services and support for visitors and manage resort entry permit sales and vehicle compliance.
Working indoors in our visitor information office, these roles require outstanding customer service skills and strong computer skills. These roles also work outdoors at the resort entry gates in Harrietville and Mother Johnsons or managing in resort vehicle compliance, so you’ll be prepared to work in all weather, including snow.
Roles currently available include:
Working with Mt Hotham Resort Management, you’ll be working with a team who are responsible for a range of services (similar to a council) that includes snow clearing, XC trail grooming, visitor information, resort entry and parking, ski patrol, and utility services including water, garbage and roads.
Mt Hotham Resort Management is part of Alpine Resorts Victoria, a government body established on 1 October 2022 under the Victorian Department of Energy, Environment and Climate Change to administer Victoria’s six alpine resorts
Mt Hotham Resort Management subscribes to the seven public sector values that guide the actions of all staff operating in this sector: responsiveness, integrity, impartiality, accountability, respect, leadership and human rights.
Our vision is to establish Mt Hotham as a lead regional tourism destination with a thriving year-round economy, delivered within an environmentally sustainable framework, and you will play an important role in helping us achieve this!
How do I apply?
Simply click on the link above, which will take you to a Survey Monkey form. Complete the form with as much information as you can. You’ll be asked to select up to three roles you’d like to be considered for. You only need to complete the form once.
What information do I need to provide?
You will need provide a summary of your personal details, your Australian driver's licence type, your availability, previous experience and why you would like to work at Mt Hotham.
What documentation do I need to provide in my application?
You’ll need to upload:
- your most recent resume including previous skills and experience
- A recent photo for identification purposes
- A cover letter (optional)
Do I need an Australian driver's licence?
Yes – all roles require at minimum an automatic car driver’s licence. Some roles require specific licences including heavy rigid and HC.
What are the COVID vaccination requirements?
All staff are required to be double vaccinated for COVID-19. Emergency services employees are to have had at least 2 vaccinations and a booster.
Do I need a Working With Children Check (WWCC)?
Applicants for Visitors Services and Ski Patrol roles are required to have a current WWCC.
Do I need to be an Australian citizen?
You are required to be legally entitled to work in Australia.
How do I check the status of my application?
Contact Angela Melaney at angelamelaney@mthotham.com.au
Who can I talk to if I have more questions?
Employment specific questions
Angela Melany at angelamelaney@mthotham.com.au
General resort questions
Info@mthotham.com.au or 03 5759 3550
Can I apply for more than one position?
You can apply for up to three positions. Choose your top three based on your interests, experience and qualifications.
What happens after I have submitted my application?
If you are successful, you will be contacted to arrange an interview. The interviews will be conducted online.
Is accommodation provided to staff?
Accommodation on-mountain is limited. Whilst every endeavour will be made to provide accommodation, applicants are encouraged to make their own arrangements where possible. Community Facebook pages are a good place to start looking. If accommodation is provided it will be in two or four share rooms, with shared living and bathrooms areas.