As a Visitor Services team member you’ll be working directly with our resort guests, providing exemplary service. The visitor services team aims to ensure every visitor to Mt Hotham has an amazing experience!
Visitor Services Officers - outdoor team
You’ll be outdoors, working early mornings, late nights and some long days to deliver the outdoor operations that provide an incredible visitor experience. You’ll be prepared to work your shift in all weather, including snow and sun and everything in between, to ensure guest safety and amenity.
Your role might include providing guests information on resort activities, safely directing guests in the car parks, operating the resort entry checkpoints located in Harrietville and Mother Johnsons (Omeo side), setting up signage or managing traffic, and supervising our snow play zone.
Roles currently available are:
Visitor Services Team Leader ( Night / Day )
Visitor Services Officers (outdoor)
Visitor Services Officers – indoor team
Our visitor information team provide resort information services and support for visitors and manage resort entry permit sales and vehicle compliance.
Your role would include working indoors in our visitor information office or at the resort entry checkpoints located in Harrietville and Mother Johnsons (Omeo side), these roles require outstanding customer service skills and strong computer skills.
Roles currently available include:
Visitor Services Officer (indoor)
APPLY TODAY
Working for Mt Hotham has a range of benefits including:
- A great pay rate and conditions
- Employee wellbeing program
- Training and development opportunities
- Great staff culture and fun workplace
- Enjoy the slopes on your downtime
Working with Alpine Resorts Victoria Mt Hotham, you’ll be working with a team who are responsible for a range of services (similar to a council) that includes snow clearing, XC trail grooming, visitor information, resort entry and parking, ski patrol, and utility services including water, garbage and roads.
Established on 1 October 2022, Alpine Resorts Victoria brings a sector-wide focus and strategic leadership to the management of Victoria’s six alpine resorts: Falls Creek, Lake Mountain, Mt Baw Baw, Mt Buller, Mt Hotham and Mt Stirling. Each resort provides a unique experience of Victoria’s beautiful and remote alpine landscapes. Together they play an important role in supporting regional communities by attracting over one million visitors a year and sustaining ten thousand jobs.
Our vision is to establish Mt Hotham as a lead regional tourism destination with a thriving year-round economy, delivered within an environmentally sustainable framework, and you will play an important role in helping us achieve this!
How do I apply?
For further information and to apply please visit our Job Opportunities page or apply via Seek
What information do I need to provide?
You will need provide a summary of your personal details, your Australian driver's license type, your availability, previous experience and why you would like to work at Mt Hotham.
What documentation do I need to provide in my application?
You’ll need to upload:
- your most recent resume including previous skills and experience
- A recent photo for identification purposes
- A cover letter (optional)
Do I need an Australian driver's license?
Yes – all roles require at minimum an automatic car driver’s license. Some roles require specific licenses including heavy rigid and HC.
Do I need a Working With Children Check (WWCC)?
Yes
Do I need to be an Australian citizen?
You are required to be legally entitled to work in Australia.
Who can I talk to if I have more questions?
Employment specific questions or copy of position description
Angela Melaney at angela.melaney@alpineresorts.vic.gov.au
General resort questions
Info.mthotham@alpineresorts.vic.gov.au or 03 5759 3550
What happens after I have submitted my application?
If you are successful, you will be contacted to arrange an interview. The interviews will be conducted online.
Is accommodation provided to staff?
Accommodation on-mountain is limited. Whilst every endeavour will be made to provide accommodation, applicants are encouraged to make their own arrangements where possible. Community Facebook pages are a good place to start looking. If accommodation is provided it will be in two or four share rooms, with shared living and bathrooms areas.