Frequently Asked Questions
Which resorts are covered by the All Resorts Season Permit?
All of Victoria’s six declared alpine resorts – Falls Creek, Mt Buller, Mt Hotham, Mt Stirling, Lake Mountain and Mt Baw Baw.
What is the Principal Resort?
The Principal Resort is the one you purchased your Permit through – either online or in person.
The Principal Resort will provide administration for your Permit and be responsible for collecting any fees, including administration fees. They will manage any requests for refunds or transfers.
Am I guaranteed a car park with the All Resorts Season Permit?
Holders of All Resorts Season Permit are not guaranteed a car park at any resort, but you have the convenience of being able to choose any of ARV’s six resorts to visit. In the event of a resort reaching capacity, we recommend you visit another of ARV’s resorts. Please check resort communication channels for information about resort capacity on the day you are planning to visit.
Do I need to book a parking space before I arrive?
Mt Buller and Falls Creek require bookings during peak periods, check their websites for more information.
When can I visit Lake Mountain?
Lake Mountain will be open to the public from Thursday – Monday each week, except in school holidays when it will open seven days a week.
How will staff know I have an All Resorts Permit?
You will receive a windscreen sticker to help resort visitor services staff identify you as an All Resorts Season Permit holder. These stickers will be distributed by your Principal Resort. You must display your All Resorts Permit sticker at all times.
I already have a resort season permit, but would like an All Resorts Permit
Guests wishing to upgrade from a resort season permit to an All Resorts Permit will need to contact their Principal Resort and negotiate an upgrade. There may be an administration fee payable. Permit upgrades are at the discretion of Principal Resort.
What happens if a resort is closed when I arrive? Am I entitled to a refund?
The All Resorts Season Permit provides access to all of ARV’s six alpine resorts, so holders of the permit have the advantage of being able to visit a different resort if one happens to be closed. Please check resort communication channels for information about resort capacity on the day you are planning to visit. You will not be entitled to a refund if one resort is closed. Refer to Ts and Cs.
Can I bring a trailer into the resort car parks?
Each resort has different requirements for trailers, however when chains are being fitted trailers are generally not permitted in resort. Refer to resort website for details.
Can I drive into the Village at the resort?
Where parking is not restricted guests can use their Permit to access the resort Village, however in resorts where access is restricted (Mt Buller, Falls Creek, Mt Baw Baw) guests will need to obtain (where available) a separate permit.
What happens if I lose or damage my Permit sticker?
Where a vehicle with a Permit is sold, damaged or the windscreen broken, the Permit must be removed and the Permit and returned to your Principal Resort for a replacement. A replacement Permit will only be issued to a vehicle registered in the same name as the original Permit and proof of ownership via registration papers must be produced.
The fees for Permit replacement are set by the Principal Resort and can be found on the Resorts’ Websites.
Can I transfer the All Resort Season Permit to another vehicle?
In the event you purchase a new vehicle, or your main vehicle breaks down temporarily, you must contact your Principal Resort to arrange a transfer of the permit. This must be approved before travelling to any resort with the new vehicle to avoid issues upon entry or receiving an infringement. It is at the discretion of the Principal Resort to approve this request whether permanently or as a temporary measure.
Notwithstanding ARV’s obligations under Australian Consumer Law, are there any situations in which I may be entitled to a refund?
ARV will refund Permit Holders (on a pro-rata basis for the unused portion of the Permit), if at least three of the resorts which must include the Principal Resort (Applicable Resorts), are closed during the declared snow season in the following circumstances:
- Should ARV choose to close for operational, safety or maintenance reasons.
- If Applicable Resorts are forced to close due to Government Directive
- If the Victorian Government has issued stay at home orders or Permit Holder is require to isolate
- If lift operators at Applicable Resorts do not operate for an extended period of time
- If access to Applicable Resorts is closed due to government directive.
Guests can find more information in the Terms and Conditions on the website of their Principal Resort.
I think I meet the conditions required for a refund, what do I do now?
Guests will need to contact their Principal Resort no later than 18 October 2024 to negotiate a refund.
When won’t I get a refund?
There are number of instances specifically excluded from refunds, refer the Terms and Conditions for further details. Some of these are;
- Fire, flood, avalanche, landslide
- Change of mind
- War and hostilities
- Poor snow conditions
- Resort services (eg transport) not operating
- Lifts not operating (except as above)
Does my permit guarantee that I can go skiing (with the appropriate ski pass)?
The ski lifts at the Resorts may be owned by independent third parties, and as such purchasing an All Resorts Permit does not guarantee that the lifts will be operational, or that a ski pass will be available for purchase.