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Day and multiday permits

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Transport Resort Entry 2022 Pricing incl GST

Day Permit – Private vehicle

Vehicles with a carrying capacity of less than 12 persons including driver

Includes the dropping off and picking up of passengers

Per vehicle PER DAY

$56.00 Advance purchase – up to midnight prior to the day of arrival

$62.00 on day of arrival

Multiday Permit* – Private vehicle

Vehicles with a carrying capacity of less than 12 persons including driver

Includes the dropping off and picking up of passengers

Per vehicle PER DAY

$56.00 Advance purchase – up to midnight prior to the day of arrival

$62.00 on day of arrival

*Arrive after 3pm on first day and get first day free on multiday permits

Terms and Conditions apply for all permits

GENERAL 

What types of permits can I purchase from the online resort entry system?

Day, multiday and season permits for private vehicles.

School and group permits are available for vehicles with 11 or more passengers.

Do I have to stop at the resort entry point?

Mt Hotham’s resort entry system is managed through cameras at the resort entry points. Your vehicle registration plates will be recorded and matched to your pre-purchased resort entry fee payment. You may be stopped at a Visitor Service Point during your travels along the Great Alpine Road to Mt Hotham Resort.

Do I need a resort entry permit if I am travelling through the resort? 

If you travel directly through the resort and do not stop, you do not require a resort entry permit. Your resort exit point must differ from your resort entry point.

Do I need a resort entry permit if I am staying in Dinner Plain?  

If you are passing through the resort to stay in Dinner Plain you don’t need a resort entry permit. However, if you stop at any time within the resort boundaries you are required to purchase a permit. If you are staying in Dinner Plain and are visiting the resort for the day, you must purchase a permit.

Do I need a resort entry permit if I’m visiting in winter and will be snow camping, backcountry skiing, snowshoeing etc. outside the resort boundary, my vehicle will be parked safely on the side of the road and I will not be using any resort facilities? 

If your vehicle will be parked outside the resort boundary, a permit is not required. If you are parked within the resort boundary such as at Diamantina Hut you will require a resort entry permit.

Resort entry points are at Buckland Gap (Harrietville side) and Mother Johnson’s (Dinner Plain/Omeo side).

What if I cannot make it through the resort without stopping (e.g. mechanical problems)?

Please contact us on 03 5759 3550 as soon as possible. 

What happens if I do not buy a resort entry permit?

An infringement notice will be issued to any vehicle stopping in the resort that does not have a valid resort entry permit.

What if I wish to stay longer?

You will need to access your Resort Entry account and purchase a new permit before your current permit expires, for the additional days you wish stay. You can access your account via this link

PAYMENTS

Which credit cards can I use?

We accept payment by Visa and Mastercard only.

Can I get a tax invoice?

A tax invoice is automatically emailed to your registered email address when you purchase a permit.

CUSTOMER INFORMATION

Why do I need to give my mobile phone number when registering?

Providing your mobile number allows us to send you important road condition updates and relevant resort information via SMS.

Why must I get the vehicle registration number correct?

You need to provide your vehicle’s number plate detail so a permit can be assigned to the vehicle. Our number plate recognition system notes your number plate detail and checks if you have a permit. If you have incorrectly entered the number plate detail your vehicle will be deemed as not having a resort entry permit and will incur an infringement notice.

DOWNLOAD A COPY HERE

(Under the Alpine Resorts (Management) Regulations 2020)

  • All vehicles stopping* within the boundaries of the Mt Hotham Alpine Resort must pay a fee to enter the resort.
    * Vehicles transiting the resort without stopping do not require a permit. Transit time allowed is 60 minutes.
  • The fees and associated electronic Resort Entry Vehicle Permit (the Permit) can be purchased through www.mthotham.com.au
  • The Permit is matched to the vehicle's registration through camera data at resort entry points.
  • Guests can purchase day, multiday or season Permits. These conditions apply to Day and Multiday Permits.
  • The Permit is only valid on vehicles with the capacity to carry less than 12 passengers, including the driver, even if some of these seats are vacant.
  • The Permit is not valid on commercially operated vehicles, in line with Road Safety Act 1986.
  • During the declared snow season, all vehicles must carry diamond pattern wheel chains suitable to be properly fitted to that vehicle and fit where directed.

General conditions 

  • Permits are purchased subject to the following additional conditions:
  • All guests are advised to purchase their own travel insurance prior to travel.
  • The Permit entitles the vehicle day and/or overnight resort entry access to Mt Hotham Alpine Resort for the day or dates purchased
  • The Permit is only valid for the dates on the Permit. 
  • If the customer has purchased the incorrect product, they will be required to pay the difference between the pre-purchased amount and the actual value of their permit. Failure to do so may result in an infringement being issued.
  • Day and multi-day resort entry permits are transferable up to midnight on the day prior to arrival. Guests may use their account to update their permit details. There is a $25 incl GST administration fee.

Abide by Regulations

  • The driver of the Permitted Vehicle must comply with the directions of the Board under Alpine Resorts (Management) Regulations 2020 (Regulations) given at any time or from time to time in the interests of safety or for the management, protection or control of traffic at Mt Hotham. 
  • The driver of the Permitted Vehicle must comply with the Regulations and directions relating to diamond pattern wheel chains and ensure that the vehicle is suitably equipped to drive on a declared Hazardous Road and on icy and snow covered roads.
  • The driver must indemnify and keep indemnified the Mt Hotham Alpine Resort Management Board from and against any and all claims, losses, damage and liability (whether civil or criminal) including any injury or death which is incurred by the Board as a result of the use of the vehicle at Mt Hotham whether by the driver, any person claiming under the driver or any third party. 
  • The driver and any person claiming under the driver releases the Board from and against any claim, loss, damage or liability (whether civil or criminal) including injury or death as a result of the use of the vehicle at Mt Hotham. 
  • Under Regulation 29 a vehicle left without lawful authority in the Resort may be seized and removed by an Authorised Officer and may be retained until the owner reimburses the cost of removal, retention and release of the vehicle.

Notification of Changes
The Mount Hotham Resort Management Board reserves the right to change these Permit conditions where necessary. 

Refunds and cancellations
The RMB recommends all visitors have the appropriate travel insurance to cover out of pocket expenses.
Day and multiday permit refunds 
Day and multiday permits conditions:
a)    Free cancellation up to midnight prior to the arrival date.
b)    On or post arrival date day or multiday permits are non-refundable except in the limited circumstances specified in table A under item e) in addition to any refund or other remedy required by law. 
c)    Permit holders entitled to a refund will receive a refund upon request less a cancellation fee of $10. The cancellation fee is inclusive of all applicable credit card surcharges.
d)    Permit refund applications must be applied for no later than 7 days after the expiry of the day or multiday permit.  
e)    Day and multiday permits can be refunded under the below circumstances: 

Table A

Medical Where there is an inability to travel due to an incapacitating medical reason. A medical certificate relative to specific permit dates and reason preventing travel must be supplied from an independent medical practitioner. Further supporting evidence may be requested. 
Death If there is an unexpected death to the permit holder or an immediate family member of the permit holder and supporting evidence in the form of a medical/death certificate is supplied.
Road closure In the event of a full road closure (both lanes) that prevents vehicles from entering Mt Hotham during the period the permit is valid, a refund will be issued for the days the vehicle was unable to enter the resort.
Chains do not fit vehicle RMB will only issue a refund if a vehicle cannot fit chains and the permit holder can provide evidence of another resort entry purchased, such as arrival via taxi or bus. The visitor is not eligible for a refund if their vehicle cannot fit snow chains. The onus is on the visitor to ensure their vehicle can fit snow chains prior to purchasing their Resort Entry Permit. 
COVID -19 If a Government or Regulatory Authority introduces restrictions or public health orders that directly prevent the permit holder from traveling on their intended dates. This does not include restrictions due to attending an exposure site, awaiting COVID test results or change of mind due to the existence or risk of COVID -19.
Other If a visitor changes their mind not relative to the circumstances noted in this table (A) the visitor is not eligible for a refund.

f)    Permit refunds will be calculated by the paid amount less the number of days unused at the daily rate less a cancellation fee of $10.  Entering the resort counts as one day used, no matter the length of stay. Declined applications for a refund will not be charged a cancellation fee.
g)    Days used will be calculated using camera data entry and exits of registration aligned to permit.
h)    Supporting documentation from the permit holder may also be required and reviewed as part of the decision-making process.  

Definitions
"Act" means the Alpine Resorts (Management) Act 1997;
"Authorised Officer" means a person appointed by the Secretary as an Authorised Officer under section 83 of the Conservation, Forests and Lands Act 1987.
"Regulations" means the Alpine Resorts (Management) Regulations 2020;
"Board" means the Mt Hotham Alpine Resort Management Board;
"Commercial Motor Vehicles" include any Motor Vehicle which is used or intended to be used for carrying passengers for hire or reward;
"Conditions" means these Permit Conditions;
“Declared Snow Season” means the start and finish dates of the snow season as determined and advised by the MHARMB each year.  The snow season usually spans from Queens Birthday Weekend in mid-June to the end of September or early October. 
"Mt Hotham" means the Mt Hotham Alpine Resort;
"Season Vehicle Permit Holder" (Permit Holder) means the person holding a Permit;
"Permitted Vehicle" means a motor vehicle for which a Permit has been issued;
"Permit" means a category of Permit for a privately registered motor vehicle only (with a seating capacity of 12 or less including the driver) excluding commercial motor vehicles;
“Day Permit” is a Permit that is valid from 12.01am on day of arrival to 11.59pm on the same day;
“Multiday Permit” is a Permit that is valid from 12.01am on day of arrival to 11.59pm on last consecutive day ;
"Infringement Notice" is a notice issued under the Road Safety Act 1986 Road Safety (General) Regulations 2020;

DOWNLOAD A COPY HERE

The purpose of this policy is to provide clear and consistent guidelines for the administration of season, day, and multiday resort entry permit refunds. 

Who and what does this policy apply to?

This policy applies to all resort entry permit purchases made for the Mt Hotham 2022 winter season. 

The Mt Hotham Resort Management Board (RMB) will only offer a refund or credit if required by law (including the Australian Consumer Law) or otherwise as specified in this policy.

Consumer Rights

The Australian Consumer law provides consumers with a number of consumer guarantees that cannot be excluded, restricted or modified. These consumer guarantees provide consumers with a basic, guaranteed level of protection for products or services that they acquire, including (for example) in the case of products, guarantees that products are of acceptable quality and fit for any purpose made known by the consumer before buying and, in the case of services, a guarantee as to (i) due care and skill (ii) fitness for a particular purpose; and (iii) reasonable time for supply. 

Where you are acquiring RMB products or services as a consumer you are entitled to the benefit of these guarantees. If the RMB fails to live up to any of these consumer guarantees for a relevant product or service we provide, you may be entitled to a remedy under the Australian Consumer Law. 

If the breach of the consumer guarantees cannot be remedied or amounts to a major failure, you are entitled to a refund or other remedies under Australian Consumer Law.   You may also be entitled to compensation for reasonably foreseeable losses caused by the failure. 

These Terms and Conditions, and in particular provisions relating to refunds / cancellations, warranties and exclusion or limitations of liability, are therefore subject to, and will not apply to the extent that they exclude, restrict or modify such protections and any consumer guarantees applicable to consumers, except to the extent we are permitted by law to so exclude, restrict or modify. 

Variation

The RMB retains the right, acting reasonably, to vary these Terms and Conditions from time to time, provided that any variation does not materially adversely affect the nature of the Products and Services purchased. 

Any variations become effective on posting of the changes on the Mt Hotham website www.mthotham.com.au

By making a purchase through www.mthotham.com.au  you agree to be bound by these Terms and Conditions and by any later variation to it when posted on the website. 

The RMB encourages users to access and review this document regularly to keep abreast of such changes. 

Key Principles

The RMB recommends all visitors have the appropriate travel insurance to cover out of pocket expenses.

Day and multiday permit refunds 

a. Free cancellation up to midnight prior to the arrival date.

b. On or post arrival date day or multiday permits are non-refundable except in the limited circumstances specified in the table under item e) in addition to any refund or other remedy required by law. 

c. Permit holders entitled to a refund will receive a refund upon request less a cancellation fee of $10. The cancellation fee is inclusive of all applicable credit card surcharges.

d. Permit refund applications must be applied for no later than 7 days after the expiry of the day or multiday permit.  

e. Day and multiday permits can be refunded under the below circumstances: 

Table A

Medical

Where there is an inability to travel due to an incapacitating medical reason. A medical certificate relative to specific permit dates and reason preventing travel must be supplied from an independent medical practitioner. Further supporting evidence may be requested. 

Death

If there is an unexpected death to the permit holder or an immediate family member of the permit holder and supporting evidence in the form of a medical/death certificate is supplied.

Road closure

In the event of a full road closure (both lanes) that prevents vehicles from entering Mt Hotham during the period the permit is valid, a refund will be issued for the days the vehicle was unable to enter the resort.

Chains do not fit vehicle

RMB will only issue a refund if a vehicle cannot fit chains and the permit holder can provide evidence of another resort entry purchased, such as arrival via taxi or bus. The visitor is not eligible for a refund if their vehicle cannot fit snow chains. The onus is on the visitor to ensure their vehicle can fit snow chains prior to purchasing their Resort Entry Permit. 

COVID -19

If a Government or Regulatory Authority introduces restrictions or public health orders that directly prevent the permit holder from traveling on their intended dates. This does not include restrictions due to attending an exposure site, awaiting COVID test results or change of mind due to the existence or risk of COVID -19.

Other

If a visitor changes their mind not relative to the circumstances noted in this table (A) the visitor is not eligible for a refund. 

 

f. Permit refunds will be calculated by the paid amount less the number of days unused at the daily rate less a cancellation fee of $10.  Entering the resort counts as one day used, no matter the length of stay. Declined applications for a refund will not be charged a cancellation fee.

g. Days used will be calculated using camera data entry and exits of registration aligned to permit.

h. Supporting documentation from the permit holder may also be required and reviewed as part of the decision-making process. 

How to claim a refund for day / multiday permits

Prior to arrival

  • Free cancellation up to midnight prior to arrival date, processed via the permit holder’s resort entry account

Post arrival

  • If a permit holder meets one of the eligible criteria as listed herewith they can apply for a refund via refunds@mthotham.com.au
  • Refund applications must be applied for no later than 7 days after expiry of day or multi-day permit
  • Supporting documentation can be provided via email to refunds@mthotham.com.au
  • The permit holder will be provided with an outcome in writing within 28 days