UPDATE: Hotham to Suspend Lift Operations due to COVID-19
After careful consideration of the new restrictions in Victoria due to the recent COVID-19 outbreak, Vail Resorts is suspending ski-lifting operations at Hotham and Falls Creek Ski Resorts, effective Thursday, 9 July through at least 19 August, consistent with the current stay at home directions for metropolitan Melbourne. We will continue to assess the situation and follow the guidelines of the state health authorities in evaluating if it is advisable or feasible to reopen. Perisher will remain open, operating in accordance with COVID-19 restrictions in NSW.
For any guests who have made a booking with us for lift tickets, lesson and rentals or accommodation, we would like to advise you that it will be cancelled and fully refunded. We will be in direct contact with you to arrange this refund. We are currently experiencing significant delays in our call centres so we kindly ask you to refrain from contacting us at this time.
Guests who purchased a 2020 Epic Australia Pass, who have not used the pass, and who do not wish to proceed with their pass purchase, may obtain a refund by making a request here no later than Sunday 12 July. After the 12 July refund deadline, the 2020 Epic Australia Pass is non-refundable except as provided for under Epic Coverage and under Australian Consumer Law.
We recognise that this is incredibly disappointing news. We assure you that we did not make this decision lightly as we know our employees, guests and the communities where we operate have already endured so much hardship this year. However, we are focused first and foremost on health and safety, following local health guidelines and doing our part to support efforts across Victoria to address the recent rise in coronavirus cases.
We thank you for your patience and understanding as we continue to navigate through this incredibly challenging time.
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