As you are aware, we face a challenging 2020 season in which we will need to change our processes to enable us to have a successful and, most importantly, safe season.
Our first challenge is implementing capacity management, which we will be doing from Friday 5 June 2020. This is in line with the government’s public health guidelines that apply from 1 June 2020.
In effect, it requires us to know and manage the number of people in the resort at any point in time. In addition, we must be able to support contact tracing in the event of a coronavirus (COVID-19) case. We are sure that you will all understand the need for these measures and support their implementation.
Starting Friday 5 June, the number of visitors in the resort will be managed through the Resort Entry permit system and resort management is advising everyone that you must buy online and buy ahead of your visit or you will not be permitted to enter the resort.
Resort Entry Season Permit (Season Pass) holders do not need to pay additional Resort Entry fees but must register their visit before they travel.
The measures are designed to ensure the resort can comply with the government’s public health guidelines and keep both visitors and staff safe during the season.
Sales of Resort Entry permits and registration for Season Permit (Season Pass) holders will be managed via the existing Alpine Easy Access Resort Entry Permit system from Wednesday 3 June.
New Resort Entry processes for 2020
For the 2020 snow season (from 5 June 2020), all vehicles entering the resort must have pre-paid resort entry permits that are valid for the period the vehicles will be in the resort. Holders of valid Resort Entry Season Permit (Season Pass) do not have to pay any additional resort entry fees but will be required to register their visit in advance.
In addition, Resort Entry purchasers and Season Permit holders will be required to provide the details of all passengers who will be travelling in their vehicle, to enable traceability. They will also be asked to answer a series of questions relating to coronavirus (COVID-19) exposure/risk for all members of the travelling group.
From 5 June, all Resort Entry permits will be checked before vehicles are permitted entry into the resort. At peak times, this will involve checkpoints at the resort boundaries on both the Harrietville and Omeo approaches.
We want to be really clear - if people don’t have a valid Resort Entry permit before they get here, or if they are a Season Permit (Season Pass) holder and have not registered their visit in advance, they will not be able to enter the resort.
The capacity management system accommodates the needs of staff, residents and contractors, whose passes are preregistered in the system, allowing them to access/exit the resorts as per normal.
To support capacity management across all of the Victorian alpine resorts, no All Resorts Season Passes will be available for the 2020 snow season.
How do guests pre-purchase their Hotham Resort Entry permit online?
Go to our Resort Entry page on the Hotham website. Log into your Alpine Easy Access account to purchase if you are an existing account holder. New customers - select the link to Alpine Easy Access, then select the Day and Multiday permits and follow the prompts. Remember you will be required to provide your registration details, and details of occupants in the vehicle.
How do Resort Entry Season Permit (Season Pass) holders register their visit?
To register your visit simply log into your account via the link on our Resort Entry page, select the "Register your visit" button on your dashboard and follow the prompts. Remember you will need to include the details of all occupants of the vehicle.
Can guests stay overnight in the resort?
All people staying in the Hotham resort overnight will be able to purchase their multi-day Resort Entry permit unrestricted, but will need to purchase their pass online and in advance of their arrival.
Even as restrictions are gradually eased, it’s critical that you continue to keep 1.5 metres between yourself and others and you practise good hygiene. If you feel unwell, even if you have tested negative for coronavirus, it is vital you stay at home.