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COVID-19 | Season Updates 

This page will provide updates from Mount Hotham Skiing Company and Mount Hotham Alpine Resort Management Board regarding the upcoming 2020 snow season at Hotham.
 

UPDATE: Hotham to Suspend Lift Operations due to COVID-19

After careful consideration of the new restrictions in Victoria due to the recent COVID-19 outbreak, Vail Resorts is suspending ski-lifting operations at Hotham and Falls Creek Ski Resorts, effective Thursday, 9 July through at least 19 August, consistent with the current stay at home directions for metropolitan Melbourne. We will continue to assess the situation and follow the guidelines of the state health authorities in evaluating if it is advisable or feasible to reopen. Perisher will remain open, operating in accordance with COVID-19 restrictions in NSW.

For any guests who have made a booking with us for lift tickets, lesson and rentals or accommodation, we would like to advise you that it will be cancelled and fully refunded. We will be in direct contact with you to arrange this refund. We are currently experiencing significant delays in our call centres so we kindly ask you to refrain from contacting us at this time.

Guests who purchased a 2020 Epic Australia Pass, who have not used the pass, and who do not wish to proceed with their pass purchase, may obtain a refund by making a request here no later than Sunday 12 July. After the 12 July refund deadline, the 2020 Epic Australia Pass is non-refundable except as provided for under Epic Coverage and under Australian Consumer Law.

We recognise that this is incredibly disappointing news. We assure you that we did not make this decision lightly as we know our employees, guests and the communities where we operate have already endured so much hardship this year. However, we are focused first and foremost on health and safety, following local health guidelines and doing our part to support efforts across Victoria to address the recent rise in coronavirus cases.

We thank you for your patience and understanding as we continue to navigate through this incredibly challenging time.

Please click here to view our FAQs for more information.


LIFT OPERATIONS SUSPENDED FAQs

What impact do the new COVID-19 restrictions in Australia have on Hotham?
Why did you make the decision to suspend operations when Hotham is outside of the lockdown order for Metropolitan Melbourne?
The lockdown order is expected to last six weeks, ending 19 August. Will you open the resort once those restrictions are lifted?
What is the outlook for the remainder of the ski season in Australia?
I live in New South Wales but booked access reservations/purchased lift tickets for Hotham and/or Falls Creek, can I transfer my reservations to Perisher?
With Hotham suspending operations, does this mean that midweek pass holder reservations will be extended at Perisher?
I booked lift tickets/equipment hire/snow school lessons that I cannot use now. Will I be refunded?
I booked accommodations that I cannot use now. Will I be refunded?
I haven’t had a chance to use my 2020 Epic Australia Pass and I want to cancel it, how can I do that?
Can I still purchase an Epic Australia Pass?

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Updated 11 July 2020

Changes to parking arrangements at Hotham

With ski-lifting operations at Hotham suspended until at least 19 August and given the expected visitor numbers over the next 6 weeks, the Village bus service will cease operations this Sunday 12 July at midnight.

With this change and the fact that people will be moving around the resort by car, we are also instituting changes to car parking in the resort. Please refer to our Village map if you are not familiar with the areas mentioned below.

Please continue to observe bus stop and loading zone parking restrictions.

Overnight parking areas

Overnight parking will be allowed on the southern (village) side of the Great Alpine Road between bus stop 8 (Moritz) and bus stop 3 (Anton Huette).

The roadside between the Arlberg (bus stop 2) and the Corral car park will remain a reserved car parking area for those operators and guests that have an allocated reserved car park.  

Alpine Nature Experience guests will be able to park overnight at the Wire Plain car park.

We would encourage any long term guests and visitors that do not require daily access to their vehicles to keep them parked in the long term overnight parking at Little Higgi car park.

Day parking

The Corral car park will remain a day car park to facilitate snow clearing access for day visitors.  


10 July 2020

Vail Resorts announced that their lifting operations would cease at the end of 9 July until at least 19 August. You can see the full media release here on our website. 

We feel for our local businesses, their staff, and all of our guests who are impacted by this action, a necessary part of the response to managing coronavirus (COVID-19) in Victoria.

Hotham is still open

While the lifts may not be running, there are still winter snowsports activities that can continue to run at Hotham. As a result, we have made the decision to keep the resort operating for guests from areas that are not in lockdown.

This means that winter activities including cross-country skiing, snowshoeing, tobogganing and snowplay will still be offered at Hotham, and we encourage visitors who are permitted to travel to consider trying these as alternative ways to enjoy our beautiful winter environment.

Mount Hotham Alpine Resort Management Board will continue to operate the following services in accordance with our COVIDSafe Operating Plan: 

•    Ski Patrol (reduced capacity)
•    Village and car park snow clearing
•    Grooming of cross-country trails
•    Support for on-mountain businesses through our website and social media channels
•    Snow play and tobogganing (conditions dependent)

Vic Roads will continue to clear the Great Alpine Road for access through Mt Hotham.

The following services will not be running:
•    Medical Centre
•    Local ambulance service
•    Village bus service

Please continue checking our website and Facebook page for up-to-date information.

Our next step is to confirm with our on-mountain businesses which ones will continue to operate and update that information on the Hotham website (www.mthotham.com.au).

Dinner Plain, which is in the Alpine Shire, also remains open and will continue to operate for visitors who are permitted to travel.  For more information, please check their Facebook page.

We encourage our regional Victorian visitors to continue supporting Hotham businesses and look forward to welcoming them to our beautiful alpine environment.

Reduced Resort Entry pricing

In line with the reduced level of resort operations, the Resort Entry daily price will be $35 per day effective Monday 13 July until at least 19 August 2020.

Resort Entry permits must still be purchased online before travelling to the resort so we can continue to manage capacity and enable contact tracing in line with current public health guidelines. Visitors without Resort Entry will not be permitted to travel into the resort.

Resort Entry refunds and registration cancellations

We recognise some guests who have booked holidays for during this period until 19 August will wish to cancel their plans, so we will be offering refunds on Resort Entry permits for the period. Please complete this online form with the details of your Resort Entry permit if you would like a refund.

If you are a Resort Entry season permit holder, have registered to visit during the period until 19 August and would now like to cancel your registration, you can do by completing this online form.

Help stop the spread

We all need to play our part to slow the spread of coronavirus (COVID-19). By adhering to public health directions, we can help protect ourselves, our families and our communities.

Please visit www.coronavirus.vic.gov.au for up-to-date health information.


Please keep in mind that for now, all Victorians are still subject to current public health measures. 

It’s critical that you continue to keep 1.5 metres between yourself and others and you practise good hygiene.  If you feel unwell, even if you have tested negative for coronavirus, it is vital you stay at home.   For full details visit www.coronavirus.vic.gov.au 


General FAQs

Can guests stay overnight in the resort?
Can I ski or board?
From what date do snow chains need to be carried?
Are there any cafes, restaurants or bars open at Hotham?
Can I toboggan at Hotham?
Is the free Village bus service running?
Where can I park my car?
Is there a bus between Hotham and Dinner Plain?
Is there a coronavirus (COVID-19) testing station at Hotham?

Resort Entry - general

The lifts aren't running, do we still have to pay Resort Entry?
How do guests pre-purchase their Hotham Resort Entry permit online?
Do I need Resort Entry if I am staying in Dinner Plain?
Do I need to purchase Resort Entry if I am travelling through Hotham?
I need to change the date for my day/multi-day Resort Entry permit, what do I do?
I'd like a refund for my Resort Entry permit, what do I do?

Resort Entry - Season Pass

I want a refund on my Resort Entry season permit, what do I need to do?
How do Resort Entry Season Permit holders register their visit?
I’m a Resort Entry season permit holder staying/living in Dinner Plain, do I have to register before I visit Hotham?
Can I purchase a 2020 Resort Entry Season Pass?
When will I be able to upgrade my Hotham Resort Entry Season Pass to a Resort Entry All Resorts Pass?

Accommodation at Hotham

What if I want to cancel my accommodation for the snow season?
What if I want to book accommodation for the season?
I am a lodge member but have heard lodges may not be open

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