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COVID-19 | Season Updates 

This page will provide updates from Mount Hotham Alpine Resort Management Board and Mount Hotham Skiing Company regarding the upcoming 2020 snow season at Hotham in light of the current COVID-19 situation.

Mount Hotham Skiing Company: COVID-2019 Update

Updated: 29/05/2020

Vail Resorts is closely monitoring the progress of COVID-19 in Australia. In preparing for the 2020 winter season, first and foremost we are committed to protecting the health and safety of our guests, employees and communities. Our plans for the season will continue to be informed by advice from public health authorities and all government orders and regulations relating to resort operations.

We welcome the announcement by the Victorian Premier that the snow season in Victoria can commence from 22 June 2020. Hotham will open for skiing and snowboarding on 24 June for the 2020 season. Read more here.

For information about the 2020 Epic Australia Pass please view our letter to our guests.

Be COVIDSafe With Us and Download the App

Your health and wellbeing is number one. The COVIDSafe app will help protect you, your family and friends. The COVIDSafe app assists state and territory health officials to quickly contact people who may have been exposed to COVID-19. It gives the government confidence they can find and contain outbreaks quickly. So, let’s keep our season safe and download COVIDSafe.

DOWNLOAD THE COVIDSAFE APP


General FAQ's

Will the resort be open for the 2020 winter?

Epic Australia Pass

I’ve already bought an Epic Australia Pass
I understand the uncertainty, but I still want to buy an Epic Australia Pass

Lift Tickets, Rentals, Snowsports School

Can I get a refund for our winter bookings?
What if I can’t come skiing?
What if your season is shortened?
What if the resort can’t open all the lifts and runs?
What if the resort doesn’t open at all this winter and I have purchased a lift ticket, lessons or equipment rental?
What if I cancel a private lesson?
I understand the uncertainty, but I still want to buy Lift tickets, Snowsports Lessons & Rental Equipment

Accommodation Bookings

Can I get a refund on our accommodation booking if the accommodation or the resort is closed?
Can I get a refund on our accommodation booking if we can’t come due to COVID-19?

Health & Safety

What is Mount Hotham Skiing Company doing to ensure the health & safety of guests & employees?
I’d like to book ski lessons for my child this winter but how will I know my child’s instructor doesn’t have COVID-19?
Will you be hiring any employees from abroad?

Mount Hotham Alpine Resort Management Board

Updated: 02/06/2020

As you are aware, we face a challenging 2020 season in which we will need to change our processes to enable us to have a successful and, most importantly, safe season.

Our first challenge is implementing capacity management, which we will be doing from Friday 5 June 2020. This is in line with the government’s public health guidelines that apply from 1 June 2020.

In effect, it requires us to know and manage the number of people in the resort at any point in time. In addition, we must be able to support contact tracing in the event of a coronavirus (COVID-19) case. We are sure that you will all understand the need for these measures and support their implementation.

Starting Friday 5 June, the number of visitors in the resort will be managed through the Resort Entry permit system and resort management is advising everyone that you must buy online and buy ahead of your visit or you will not be permitted to enter the resort.

Resort Entry Season Permit (Season Pass) holders do not need to pay additional Resort Entry fees but must register their visit before they travel.

The measures are designed to ensure the resort can comply with the government’s public health guidelines and keep both visitors and staff safe during the season.

Sales of Resort Entry permits and registration for Season Permit (Season Pass) holders will be managed via the existing Alpine Easy Access Resort Entry Permit system from Wednesday 3 June.

 
New Resort Entry processes for 2020

For the 2020 snow season (from 5 June 2020), all vehicles entering the resort must have pre-paid resort entry permits that are valid for the period the vehicles will be in the resort. Holders of valid Resort Entry Season Permit (Season Pass) do not have to pay any additional resort entry fees but will be required to register their visit in advance.

In addition, Resort Entry purchasers and Season Permit holders will be required to provide the details of all passengers who will be travelling in their vehicle, to enable traceability. They will also be asked to answer a series of questions relating to coronavirus (COVID-19) exposure/risk for all members of the travelling group.

From 5 June, all Resort Entry permits will be checked before vehicles are permitted entry into the resort. At peak times, this will involve checkpoints at the resort boundaries on both the Harrietville and Omeo approaches.

We want to be really clear - if people don’t have a valid Resort Entry permit before they get here, or if they are a Season Permit (Season Pass) holder and have not registered their visit in advance, they will not be able to enter the resort.

The capacity management system accommodates the needs of staff, residents and contractors, whose passes are preregistered in the system, allowing them to access/exit the resorts as per normal.

To support capacity management across all of the Victorian alpine resorts, no All Resorts Season Passes will be available for the 2020 snow season.

How do guests pre-purchase their Hotham Resort Entry permit online?
Go to our Resort Entry page on the Hotham website. Log into your Alpine Easy Access account to purchase if you are an existing account holder. New customers - select the link to Alpine Easy Access, then select the Day and Multiday permits and follow the prompts.  Remember you will be required to provide your registration details, and details of occupants in the vehicle.

How do Resort Entry Season Permit (Season Pass) holders register their visit?
To register your visit simply log into your account via the link on our Resort Entry page, select the "Register your visit" button on your dashboard and follow the prompts. Remember you will need to include the details of all occupants of the vehicle. 

Can guests stay overnight in the resort?
All people staying in the Hotham resort overnight will be able to purchase their multi-day Resort Entry permit unrestricted, but will need to purchase their pass online and in advance of their arrival.


 

Please keep in mind that for now, all Victorians are still subject to current public health measures 

Even as restrictions are gradually eased, it’s critical that you continue to keep 1.5 metres between yourself and others and you practise good hygiene.  If you feel unwell, even if you have tested negative for coronavirus, it is vital you stay at home.   

For full details visit www.coronavirus.vic.gov.au 


Queen's Birthday long weekend

Will anything happen on the Queen’s Birthday long weekend?
Will there be an opening event on Queen’s Birthday long weekend?
Do I have to pay Resort Entry for Queen’s Birthday long weekend?
Do I have to carry chains for Queen’s Birthday long weekend?
Will any cafes or restaurants be open for Queen’s Birthday long weekend?
Will I be able to toboggan during Queen’s Birthday long weekend?

General FAQs

Is Mt Hotham open to visitors?
When will the 2020 snow season start?
Can guests stay overnight in the resort?
When will the lifts start turning?
Are there any cafes, restaurants or bars open at Mt Hotham?

Resort Entry - general

From what date will Resort Entry have to be purchased to visit Hotham?
Why do I have to pay a resort entry fee from Queen’s Birthday Weekend onwards if the snow season doesn’t start until 22 June?
How do guests pre-purchase their Hotham Resort Entry permit online?
Can guests stay overnight in the resort?
I have paid a deposit on a Resort Entry Season Pass and have questions
I have paid in full for a Resort Entry Season Pass and have questions

Resort Entry - Season Pass

I want a refund on my Resort Entry Season Pass, what do I need to do?
I paid a deposit for a Resort Entry Season Pass, when is final payment due?
I don’t want to pay the final payment when I don’t even know what operational restrictions will be
I am a lodge member but have heard lodges may not be open. I don’t want to pay the balance for my Season Pass if this is the case.
If there is going to be a cap on the amount of people allowed in the resort I don’t want to make the final payment
I purchased a Resort Entry Season Pass, will I have to pay Resort Entry if I visit Hotham between Queens Birthday Weekend and 22nd June?
How do Resort Entry Season Permit (Season Pass) holders register their visit?
Can I purchase a 2020 Resort Entry Season Pass?
When will I be able to upgrade my Hotham Resort Entry Season Pass to a Resort Entry All Resorts Pass?

Accommodation at Hotham

What if I want to cancel my accommodation for the snow season?
What if I want to book accommodation for the season?
I am a lodge member but have heard lodges may not be open

Epic Australia Pass 2020

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Outback and Sides

Tips from Drew Jolowicz

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Hotham Accommodation

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