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Alpine Spirit Coaches - Mountain Transport Operations Controller

Do you love the snow? Not afraid of a little “extreme weather and fun”? Looking for a challenging, yet rewarding role? Wanting that lifestyle change? Working and living within the great Alpine vistas?

We are seeking team spirited, enthusiastic, hardworking, customer focused and fun individuals to join our friendly team, working on top of the world at Mt Hotham.

About Us

Alpine Spirit Coaches is an all Australian family owned & operated business based in Myrtleford & Bright, North East Victoria.

We live, work and play predominantly in the area. We have a very high focus on safety, compliance, customer satisfaction and professional attitudes. Alpine Spirit Coaches provides Educational Touring Australia wide, Seniors Tours, Wedding Transport, Local Area and Winery Tours and much more. We operate the longest and most creditable Direct Route bus service to Mt Hotham, the Snowball Express - Mt Hotham Bus, delivering visitors to the snowfields from Melbourne and all over Australia.

The Role 

In 2018, Alpine Spirit Coaches will be undertaking the Snowball Express - Mt Hotham Bus transfers, Mt Hotham Village Bus & Dinner Plain bus services and individual charter works. These services will be coordinated from the Mountain Transport Operations Centre.

The role of the MTOC supports the performance of Alpine Spirit Coaches contracted services across the Mt Hotham and the Alpine Shire Area from the MTOC headquarters.

The MTOC supports the General Manager but will largely work autonomously.  MTOC provides advice to drivers and the co-ordination of the various transport services ensuring customers are serviced at the highest possible levels.

MTOC are required to report to senior staff on any issues, incidents or events that may occur on the contracted services.  MTOC is responsible for the maintenance and responsibility of a daily log that is critical in all reporting.

By providing support and direction to the front line operations staff in normal and critical modes, our service delivery is of paramount importance while ensuring the safety of our passengers and staff, the MTOC forms a core centre point for staff at Alpine Spirit Coaches. 

To be successful in this role, you will have the following: 

  • Experience in events management, transport and/or tourism
  • Ability to co-ordinate conflicting and multiple demands
  • Focus and passion on customer service with a "customer first" philosophy
  • Ability to build strong relationships quickly and influence stakeholders within a multifaceted environment
  • Good organisational, time management and communication skills
  • Demonstrated capability in working with and leading cross-functional teams using an adaptable leadership approach
  • Demonstrated ability to grasp new processes and implement these into the workforce
  • Demonstrated strong situational management experience
  • Ability to learn and embrace the requirements of the role
  • Mechanical knowledge would be an advantage
  • Some driving (minimal) may be involved,
  • All relevant licences ( HR Vic Licence, Working with Children Check, DC Endorsement)
  • Other licence training will be provided to successful candidates
  • Good work ethic, a friendly attitude and flexible to a changing work environment

The position and how to apply:

The position is located in Mt Hotham and accommodation will be provided in Dinner Plain.

  • MTOC generally work on a rotating roster basis
  • Successful candidates who are living away from home will be accommodated and meals provided in locally based accommodation
  • Ongoing ‘on the job’ training including an induction prior to commencement of work
  • Full uniform will be provided, including snow gear
  • Generous award conditions can be expected
  • Opportunity for further employment outside of snow season
  • Other benefits currently under negotiations with Mt Hotham Resort Management & stakeholders

If you are genuinely looking for a culture where you have the opportunity to broaden your career and have fun at the same time then take the next step and apply today! 

All applications must contain a letter of application and resume and email to office@alpinespirit.com.au

Become part of our winning team in delivering that unique snow travel experience that only Alpine Spirit Coaches can deliver.

Find out more: www.alpinespiritcoaches.com.au